How can we help?
Start with the answers below. If yours isn’t here, write to us.
Include the email address on your account, and whether you’re using the app or the website, so we can find you quickly.
Subscriptions
I subscribed in the app on my iPhone. How do I change or cancel it?
Apple manages subscriptions bought in the app. On your iPhone, open Settings, tap your name, then tap Subscriptions.
Refunds for App Store purchases are requested from Apple, at reportaproblem.apple.com.
I subscribed on the website. How do I change or cancel it?
Sign in at theoviaos.com, open Insights, and choose a different plan. Choosing Visitor ends your subscription when the period you’ve already paid for is over.
The app or the website says my subscription is managed somewhere else.
A subscription can only be changed where it was bought: in the app on your iPhone, or on the website. Change or cancel it there.
Your account
How do I delete my account?
You can delete it yourself, in the app or on the website. On the website, it’s the Delete Account button at the bottom of Insights.
Deleting your account ends a subscription bought on the website straight away. It can’t end one bought on your iPhone, so cancel that in Settings first. If you belong to any communities, their admins are told you’ve left.
Signing in
I forgot my password.
Use the forgot password option on the sign-in screen. We’ll email you a link to set a new one.
It says I need to verify my email.
Open the email we sent when you signed up and follow the link in it, then sign in again. If you can’t find it, check your spam folder, or write to us.
The app signed me out on its own.
Your account stays signed in to the app on up to two devices. Signing in on a third signs out the one you used least recently, so sign in again there. Web browsers don’t count toward the two.
How we handle your information is set out in our Privacy Policy.
The rules for using Theovia are in our Terms.